Privacy Policy

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Effective from: March 01, 2026

Last updated: March 01, 2026

1. Who We Are

Motorhome Happiness CIC (“we”, “us”, or “our”) operates the website motorhomehappiness.uk.

Motorhome Happiness CIC is a Community Interest Company limited by guarantee and operates as a not-for-profit organisation for community benefit.

For more information about CICs please visit the gov.uk website.

2. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, purchase from our online shop, or become a member of Motorhome Happiness.

By using our website or services, you agree to the practices described in this policy.

3. What Personal Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register as a member after purchasing a yearly subscription.

• Purchase products through our online shop.

• Contact us directly.

The personal information we may collect includes:

• Full name

• Email address

• Postal address (for shop purchases)

• Account login details (username and password)

• Payment confirmation details

4. Membership Payments

Membership subscriptions are processed securely via Stripe. We do not store your full debit or credit card details on our website.

When you complete payment for your yearly membership, we collect your name and email address in order to create and manage your members-only account.

Stripe processes payment data in accordance with its own privacy policy.

5. Online Shop Purchases

Our online shop is powered by Square.

When you place an order, we collect your name, email address, and delivery address in order to process and dispatch your purchase.

Square securely handles payment processing and stores payment information in accordance with its own privacy policy.

Sales data from online orders is obfuscated after one week. This allows sufficient time for returns or refunds to be processed. After that period, personal customer details are anonymised and not visible to site administrators.

6. How We Use Your Information

We use your information to:

• Create and manage your membership account.

• Provide access to members-only content and benefits.

• Process and fulfil online shop orders.

• Communicate with you regarding your membership or purchases.

• Respond to enquiries and provide support.

• Comply with legal and accounting obligations.

7. Legal Basis for Processing (UK & EU Users)

Under UK GDPR and EU GDPR, we rely on the following lawful bases:

• Performance of a contract – to provide membership access and fulfil shop orders.

• Legal obligation – to meet tax and accounting requirements.

• Legitimate interests – to manage and improve our services, provided these interests do not override your rights.

• Consent – where required, for specific communications.

8. Cookies

If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

We may use essential cookies necessary for website functionality, including member login access.

9. Embedded Content

Articles or pages on our website may include embedded content (e.g. videos, images, or articles). Embedded content from other websites behaves in the same way as if you had visited the external website directly.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with their content.

10. Who We Share Your Data With

We only share your data where necessary to provide our services. This may include:

• Stripe – for secure membership payment processing.

• Square – for secure online shop payment and order processing.

• Website hosting providers and technical service providers where required.

If you request a password reset, your IP address may be included in the reset email for security purposes.

We do not sell or rent your personal data to third parties.

11. How Long We Retain Your Data

For registered members, we store personal information in your user profile for as long as your membership remains active.

You may view, edit, or delete your personal information at any time (except your username). Website administrators can also view and edit this information where necessary.

If you delete your account, your access to members-only content will be removed and your data will be deleted, except where we are required to retain certain information for legal or accounting purposes.

12. Your Rights

Under data protection law, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal data.

• Request restriction of processing.

• Withdraw consent where processing is based on consent.

• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below.

13. Children’s Privacy

Our website, membership, and shop are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18.

14. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure. You use the website at your own risk.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our services. The updated version will be indicated by a revised “Last updated” date at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us...

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